Apply Continuous Process Improvement Techniques (Synchronous E-Learning)




Duration: 15 Hours


This module is developed to enable learners to acquire knowledge and skills to identify and apply improvement techniques and how to carry out and follow-through the improvement activities.

Course Objective:

On completion of this module, learners will be able to apply continuous process improvement techniques and be able to put it into practice at their workplaces.

Synchronous E-Learning

  • This course is conducted via Synchronous E-Learning for the month of April 2020 and May 2020.
  • Synchronous E-Learning involves online training through webinar and video-conferencing. It is a real-time learning tool which converts physical classroom into virtual classroom that continues to allow learners to ask questions and trainer to answer instantly.
  • Centre will schedule the assessment date and time. Learner will be informed and guided on the assessment process.

Course Outline:

The knowledge and skills covered in this module include:


  • Identify improvement opportunities
  • Carry out continuous improvement activities
  • Follow-through the improvement activities


  • Purpose of continuous improvement work team
  • Types of improvement goals
  • Types of continuous process improvement techniques
  • Types of communication modes
  • Roles and responsibilities of team members
  • Types of resources
  • Procedures for making action plans
  • Use of oral communication skills
  • Types of performance indicators
  • Procedures for obtaining approval to carry out improvement activities
  • Procedures for taking corrective action against implementation issues
  • Methods to track and measure progress of improvement activities
  • Procedures for taking corrective action against an un-met goal
  • Procedures for reporting and recording the improvement activity outcomes

For Whom:

Suitable for operational level.

Entry Requirements:

Participants are assumed to:

  • Operate a Personal Computer/Laptop, surfing internet, use keyboard and mouse;
  • Have a basic knowledge of the Singapore Workplace Safety and Health requirements;
  • Be able to follow written and oral work instructions;
  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 3 and above;
  • Be able to read and write English at a proficiency level equivalent to ESS level 3 and above;
  • Be able to manipulate numbers at a proficiency level equivalent to ESS level 3 and above.

Training Medium:

This module is conducted in English.

Training Methodology:

This module is delivered through synchronous e-learning via Google Hangouts Meet and Google classroom.

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Assessment Methodology:

Practical and oral/written assessments are conducted at the end of the training module.

Essential Requirement:

Participants are required to have the following items on day of training and assessment:

  • A laptop/desktop is able to surf internet
  • With good working condition of built-in webcam/external PC camera, microphone and headphone/earpiece/PC speakers
  • Installed browser – Google Chrome or Mozilla Firefox


An individual who completes a module will be awarded a Statement of Attainment (SOA). If an individual completes the required number of modules at the various levels, he/she will be awarded a WSQ Qualification.

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