Supervise Teams at Work (Blended)



Code: STW

Duration: 24 Hours


This module is developed to enable learners to acquire knowledge and skills in supervising teams at work. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.

Course Objective:

On completion of this module, learners will be able to participate and supervise work teams and be able to put it into practice at their workplaces.

Course Outline:

The knowledge and skills covered in this module include:


  • Form work teams
  • Lead workplace team activities
  • Maintain team performance


  • Organisational goals, objectives and strategic plans
  • Work allocation and delegation limits for the team
  • Team goal setting techniques
  • Group cycle
  • Knowledge of cross-cultural environment
  • Team goal setting techniques
  • Team leadership tools and practices
  • General motivation tools suitable for team building and development
  • Conflict management techniques
  • General communication tools applicable to a team setting
  • Sound communication tools suitable for team building
  • General feedback and negotiation skills suitable for a team setting
  • General communication cultures, languages and barriers in a team setting

For Whom:

Suitable for Line or Team Leaders, Technicians, Supervisors and Engineers.

Entry Requirements:

Participants are assumed to:

  • Have completed ‘O' Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 5;
    • Manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 5.

Training Medium:

This module is conducted in English.

Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.

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Essential Requirement:

Participants are required to bring their personal laptop for the work assignment.

Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.


An individual who completes a module will be awarded a Statement of Attainment (SOA). If an individual completes the required number of modules at the various levels, he/she will be awarded a WSQ Qualification / WSQ Certificate.

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