Supervise Work Improvement Processes (Blended)



Code: SWIP

Duration: 16 Hours


This module is developed to enable learners to acquire knowledge and skills in planning, implementing and standardising work improvement processes at their workplaces.

Course Objective:

On completion of this module, learners will be able to supervise work process improvement in their workplaces.

Course Outline:

The knowledge and skills covered in this module include:


  • Plan work improvement activities
  • Implement work improvement processes
  • Standardise improved work processes


  • Organisational goals
  • Team’s key performance indicators
  • Principles of continuous process improvement
  • Communication modes and barriers
  • Roles and responsibilities of work teams
  • Resources requirements for work teams
  • Importance of an action plan
  • Structure of an effective action plan
  • Applications of continuous process improvement techniques
  • Purpose of control mechanisms
  • Ways to resolve issues related to implementation of improvement activities
  • The purpose of training and facilitating the work teams
  • Methods of evaluating the work teams' results
  • Format of a report
  • Purpose of documenting changes in work processes
  • Types of stakeholders

For Whom:

Suitable for Line or Team Leaders, Technicians, Supervisors and Engineers.

Entry Requirements:

Participants are assumed to:

  • Have completed ‘O' Level or equivalent; or
  • Have the ability of:
    • Basic knowledge of the Singapore Workplace Safety and Health requirements;
    • Follow written and oral work instructions;
    • Listen, read and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 5;
    • Manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 5.

Training Medium:

This module is conducted in English.

Training Methodology:

This module is delivered through e-learning, lectures, group activities and demonstration.

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Essential Requirement:

Participants are required to bring their personal laptop for the work assignment.

Assessment Methodology:

The assessment is conducted through oral/written assessment, work assignment and presentation.


An individual who completes a module will be awarded a Statement of Attainment (SOA). If an individual completes the required number of modules at the various levels, he/she will be awarded a WSQ Qualification / WSQ Certificate.

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